Shipping & Delivery Policy

Shipping & Delivery Policy

Processing Time

  • Orders are processed Monday through Saturday
  • Processing Time: 5-7 business days

Delivery Times

Region Shipping Time Shipping Fee
United States/Australia 7-15 business days $9.99 USD
Canada/Europe 7-18 business days $9.99 USD
Rest of World 7-20 business days $9.99 USD
Remote areas May take additional 10-20 business days $9.99 USD


Countries We Ship To

  • North America: United States, Canada
  • Oceania: Australia, New Zealand
  • Europe: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
  • Asia: Singapore, Hong Kong, Indonesia, Malaysia, India, Vietnam, Philippines, Thailand, Myanmar
Please note: Total Delivery Time = Processing Time + Shipping Time

Example Timeline

For example, if you're based in the USA:
  • Processing time: up to 7 business days
  • Shipping time: up to 15 business days
  • Maximum total wait time: 22 business days
*Please note that peak seasons and sales events may also affect processing times.

Shipping Fees

  • FREE shipping on orders over $59 USD
  • Standard shipping fee of $9.99 USD for orders under $59 USD

Important Shipping Information & Tracking

  • Valid street address required
  • No P.O. Box deliveries
  • Track orders easily via "Track My Order " feature or email customer service at support@elevenoasis.com

Delivery Timeline Exceptions

The estimated delivery timeframe may be extended due to:
  1. Severe weather conditions
  2. Carrier service disruptions
  3. Military mail processing for APO/FPO addresses
  4. International customs inspection procedures

Address Requirements

Providing an incomplete or incorrect address may result in your package being returned to our facility. This will delay delivery. Please ensure your shipping address is accurate and complete.

Lost Shipment Policy

If tracking information indicates your package has been lost during transit, please contact Eleven Oasis within 30 days. We will arrange a replacement shipment or process a refund.

Failed Delivery Policy

  • The carrier will report unsuccessful delivery attempts
  • You will receive delivery rescheduling instructions via email
  • Please check all email folders including spam filters
  • If no response is received within 5 business days:
    • Your package will be returned to our facility
    • The order will become ineligible for a refund