During the busy holiday season, please allow 5–7 business days for order processing, followed by an estimated 6–15 business days for standard shipping.Processing and shipping are separate stages, so we recommend ordering early to allow plenty of time for delivery.If any unexpected delays affect your order, we'll notify you by email.

We recommend placing your order before December 11 if you would like it to arrive before Christmas. Ordering as early as possible gives your parcel more time to move through the holiday shipping rush. This is an estimated delivery guideline rather than a guaranteed Christmas arrival date.

Yes. If your order qualifies for a complimentary gift, it will be included with your purchased items.

Complimentary gift bags and limited-edition gifts are available while supplies last. Once they're gone, we won't be able to include them with additional orders.

If your order qualified for a complimentary gift but you didn't receive it, please email support@elevenoasis.com or contact us through WhatsApp on our website.

Include your order number and let us know which gift is missing. Our team will look into it and help resolve the issue.

Please visit our Track My Order page, or contact our customer service team at support@elevenoasis.com. We aim to respond within 48 business hours but are usually much faster. Please check your spam/junk folders for our replies.

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