Shipping policy
🛠️ Processing Time
- Orders are processed Monday through Saturday
- Processing time: 5–7 business days before shipping
- Total delivery time = Processing Time + Shipping Time
🚚 Shipping Methods & Fees
Standard Shipping
| Region | Delivery Time | Fee |
|---|---|---|
| United States | 6–15 business days | $9.99 USD (Free over $79) |
| Canada | 8–15 business days | $9.99 USD (Free over $79) |
| Norway & Greece | 8–10 business days | $9.99 USD (Free over $79) |
| Rest of world | 6–15 business days | $9.99 USD (Free over $79) |
Express Shipping
| Region | Delivery Time | Fee |
|---|---|---|
| United States | 4–8 business days | $49.99 USD +
taxes already included
|
| Canada | 4–8 business days | $49.99 USD + applicable taxes (taxes still apply) |
| Rest of world | 4–8 business days | $49.99 USD + applicable taxes (taxes still apply) |
🕶️ Sunglasses Shipping Restriction
Sunglasses ship via Standard Shipping only (typically 8–10 business days). Due to customs regulations classifying sunglasses as optical devices, express shipping is not available for these items—no exceptions.
If your order includes both sunglasses and other items, your entire order will ship via Standard Shipping.
⚠️ Express Shipping & Customs Duties
All Express Shipping orders—whether free or paid—may require customs duties or taxes upon delivery. These fees are the responsibility of the customer.
- Duties/taxes may apply when your package clears customs
- You may be asked to provide additional documentation
- Payment is required before delivery can be completed
- We cannot pay duties on your behalf, but we’re happy to assist where possible
Estimated Duty Costs (USA):
- 2 shirts: approx. $6 USD
- 5 shirts: approx. $15 USD
*Note: These are recent changes—duties may now apply where they previously didn’t.*
Choose Express Shipping only if you're comfortable with these requirements.
🌍 Countries We Ship To
- North America: United States* (excluding remote areas), Canada
- Oceania: Australia, New Zealand
- Europe: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
- Asia: Singapore, Hong Kong, Indonesia, Malaysia, India, Vietnam, Philippines, Thailand, Myanmar
*We do not currently ship to remote areas of the United States. These include Alaska, Hawaii, overseas territories, and certain rural ZIP codes. Check your eligibility at checkout or contact support for confirmation.
📅 Example Timeline (USA)
- Processing time: up to 7 business days
- Shipping time: up to 15 business days (Standard)
- Maximum total wait time: 22 business days
Peak seasons and sales events may extend processing times.
📌 Important Shipping Info
- Valid street address required (no P.O. boxes)
- Track orders via "Track My Order" or email support@elevenoasis.com
🛡️ Optional Shipping Insurance
At checkout, customers may choose to add optional shipping insurance (Worry Free Purchase) to their order for an additional fee. This insurance provides added protection against certain shipping issues once your order has been dispatched.
If selected, shipping insurance may cover:
-
Lost packages
-
Items damaged during transit (excluding cosmetic packaging damage)
-
Significant delivery delays
Coverage begins once your order is shipped and a tracking number is created, and remains valid for up to 90 days from dispatch.
If an insured order experiences a covered issue, claims must be submitted directly through the shipping insurance provider’s resolution center:
Shipping Insurance Claims Portal:
https://resolve.seel.com/eleven oasis
Claims can also be accessed via your order tracking page or the insurance confirmation email sent after purchase. Approved claims are typically processed within 2 business days.
Shipping insurance is optional. If insurance is not added at checkout, standard shipping and refund policies apply.
📦 Delivery Timeline Exceptions
- Severe weather conditions
- Carrier service disruptions
- Military APO/FPO processing
- Customs inspections
📬 Address Accuracy
Incorrect or incomplete addresses may result in your package being returned and delay delivery. Please ensure accuracy before submitting your order.
❓ Lost Shipment Policy
If your order was not insured and tracking shows your package is lost in transit, contact us within 30 days for a replacement or refund in accordance with our standard policies.
If your order included shipping insurance, lost or damaged shipments must be claimed through the shipping insurance claims portal: https://resolve.seel.com/17track
🚫 Failed Delivery Policy
- If delivery fails, the carrier will contact you
- Follow rescheduling instructions sent by email
- If no response within 5 business days:
- Your package will be returned
- The order will be ineligible for a refund
